We bake every cheesecake in Chicago and ship it frozen, so it arrives as fresh as the day it was made. Here's how scheduling, shipping and delivery work.

Choosing Your Delivery Date

When you check out, you'll choose the day you'd like your order to arrive, up to 30 days ahead. We deliver Tuesday through Friday. We recommend choosing a date 1–2 days before your celebration. Need a date more than 30 days out? Call us at 1-800-ELI-CAKE and we'll schedule it for you.

Shipping Methods

After you pick a date, you'll see the shipping methods that can get your order there on time.

• Standard: arrives on your selected date or up to 1 day early. Our cheesecakes ship frozen, so an early arrival can go right into the freezer.

• Priority: arrives on your selected date.

If your date is close, Priority may be the only option.

Order Cutoff

Orders placed by 8 a.m. CT on a business day can ship that same day. Orders placed after 8am CT ship the next business day. The calendar only shows dates we can reach in time.

Shipping rates (per item)

When You're Charged

We place a temporary hold on your card when you order and charge it when your order ships. If you cancel before it ships, we release the hold.

How long a hold lasts depends on your card. Visa, Mastercard and American Express holds last up to 30 days. Discover and JCB holds last up to 10 days, and Diners Club and UnionPay holds last 7. If you're scheduling a delivery more than a week away, we recommend Visa, Mastercard or American Express. If your card's hold expires before we ship, we'll email you a link to confirm payment.

Delivery

FedEx delivers by 8pm local time. No one needs to be home. Packages may be left at the door, or at the office of an apartment building. Business addresses get weekday delivery only. College deliveries may need a signature, so give your student a heads-up.

Where We Ship

We ship to street addresses in the contiguous United States. We can't ship to PO boxes, APO/FPO addresses, Puerto Rico or outside the US. Orders to Alaska and Hawaii are by phone only: call 1-800-ELI-CAKE. Extra charges apply.

Sending to Several People

You can send to several addresses in one order. Each shipment gets its own delivery date and shipping method. Please check every address, and let each recipient know a frozen gift is on the way.

When it Arrives

Your order ships frozen in an insulated cooler with dry ice. It may arrive frozen, partly thawed or cool, and all of these are normal. Use gloves to remove any dry ice that's left, and never touch it with bare hands. Move your cheesecake to the freezer or fridge right away. [See how to store and serve it.]

Weather, Carriers and Other Delays

We work hard to deliver every order on time. Sometimes severe weather, carrier delays, holidays or dry ice shortages get in the way. If that happens, we may move your ship date to protect your order, and we'll let you know by email. We can't control carrier or weather delays, but if your order arrives late or not in perfect condition, we'll make it right.

If Something Goes Wrong

Contact us within 15 days of delivery. Please include:

• your order number

• the recipient's name

• a photo of the product and the box

• a short description of the problem

We'll send a replacement or a refund. Please don't return the product. We can't replace or refund orders sent to an incorrect address entered at checkout, or packages left unclaimed.

Changes and Cancellations

Need to change a date or address, or cancel? Contact us as soon as possible. Once an order ships, we can't change it.

Questions?

Email customerservice@elicheesecake.com or call 1-800-ELI-CAKE (1-800-354-2253), Monday through Friday, 8:30 a.m. to 4 p.m. CT except major holidays.